Strengthen your company's customer relationships with custom Customer Intranet website design and development by Henry & Thompson. A growing complaint from customers today is the lack of customer and technical support. After-sale support is critical to building lasting relationships with customers; custom-designed Intranet websites allow your company to provide instant Internet-based support.
These Intranet websites are security-enabled. Customers can enter them only if they have been granted access by you. Packaged or emailed security codes ensure that the only visitors to the Intranet website are customers looking for products and services. We build Customer Intranets to protect your company against intruders, spies, and cyber-thieves.
Most people learn visually, especially when it comes to assembling or operating products. Rather than letting customers struggle to verbally communicate problems and solutions over the phone, let them see how your product works. Streaming video or archived webcasts can show customers how to fit the parts together or how to operate their product. Henry & Thompson will shoot, edit, and then upload videos into your Intranet or record them digitally for an informative live and archive webcast. These images are easy to access and include sound to promote complete understanding of a solution.
Centralized email, special hotlines, online technicians, and more help you support your customers.Eliminate the risks of uploaded viruses as well as network-slowing spam through a secure Customer Intranet. Additionally, Intranet can provide customers with special phone numbers that allows them to reach a person who is an expert for that product or services. Don’t make your customers sit through multiple phone transfers and frustrating waits. Provide the support they need now.
Give your long-time customers upgrades and promotions as thanks for their loyalty. Do you have customers who have faithfully relied on your companies products and services for years? Provide them with exclusive online promotions and discounts through the Intranet. Or do you want to keep your customers up-to-day with the latest technology? Offer free upgrades via your company’s Customer Intranet. Your offers stay in the hands of people with whom you are actually doing business as opposed to web surfers searching for a freebie.
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